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SLIDE
SCANNING SERVICE
Problems:
Contact us directly with any
problems. Your order is important to us and we rely on
recommendation for the vast majority of our work.
Compatibility of Slide Scanning World / Saturn
Films (1969) Discs.
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All our discs are checked for errors before posting. Our discs
are written in JPG or TIFF format which is compatible on most modern
PCs and Macs with CD/DVD drives that can read DVD-+R discs.
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If your PC/Mac can not read our discs please check in another PC
if possible .
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Also it is recommended to update any firmware for your CD/DVD
drive as we use the latest high quality media which sometimes may
not be recognised by slightly older drive units, firmware can be
obtained via your drive manufactures website, we are not responsible
for any issues regarding firmware upgrades, or last resort return to
Slide Scanning World / Saturn Films (1969)
to be tested.
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We are not responsible for the set up of your computer and can
offer no technical support.
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For our TV-resolution DVD sets we use high-quality DVD-+R media
to maximize compatibility with a domestic DVD players the disc will
work in most domestic DVD players that are compatible with JPG
files. Most modern DVD players will have no problem with this DVD
set but we can not guarantee it will be compatible with all players
on the market.
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Our discs are standard
DVD-/+R or CD-R branded discs which are compatible with a
standard PC with DVD-ROM drive. If your drive does not read the
disc please if possible try it in another PC. If it still does
not work then please report the issue back to us via email and
we will let you know how to return your disc to us.
Quality of images - Upgrade Service
on
your images.
Each image is inspected, touched
up and manually cropped using
the latest professional Adobe software.
Un-mounted or damaged slides
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We offer an additional service for
slides which are no longer in their mounts or damaged, this is an
extra charge on top of the scanning cost on each image this is
discretionary and costs 10p per slide. This charge
covers us mounting your slides in a temporary slide mount and
removing them after scanning - If your slides are mounted in very
poor condition mounts then this charge may also apply if we can not
scan your slide in its existing mount.
Dirty films or Slides
Glass Mounted Slides
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If you want the best quality scanned image it is
best that we scan slides without their glass, our scanners do scan
very well with glass mounted slides but usually best with it
removed.
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If you wish to have your slides scanned without
glass then you need to remove the glass before sending them to us,
we can not remove and remount the glass as part of our service.
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Any glass slides that are cracked will also need the
glass removed prior to sending as this will be picked up on
scanning.
Inverted Slides or
Negatives
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If your slides do not have a "view
from this side" indicator then we will do the best we can to scan
the slide the correct way but we can not guarantee this will be
correct, if you need to 'flip' the images then we have provided a
link to a free software package that can do this. This
also applies to negatives where they have been scanned back to
front.
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With APS films and 35mm
negatives we do not rotate the images, i.e. if a photo was taken
with the camera sideways then the image will be on the disc
sideways, this can again be rotated using any simple photo
software if required.
Image order
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The best way to have your slides
scanned in a particular order is to number each one.
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Due to the way we scan slides and
negatives we can not guarantee any preset orders of images, we will
do all we can to stick to your order however there are many
influences that can change this, for example different types/sizes
of slides may need to go though different scanners, some images may
need to be scanned again due to dirt levels or scanning incorrectly.
Also some slides may need to have their mounts repaired or replaced
due to being too weak to go through our scanners. If you have
ordered a slideshow then your slideshow will also be in the order of
the slides scanned. It is rare that we scan out of a pre-set order
and 95% of orders will go though in a set order or as received by
the customer.
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Returned order of originals, as
noted above we use bulk process scanners so can not guarantee that
we can keep your films is any particular order for their return, we
will of course do the best we can to keep to any particular requests
however with the way our scanners operate it may not always be
possible.
Slide Mount Repairs
Negative Film strips
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Please note we do not scan part
film strips, each strip must be scanned in full. A minimum of two
35mm images per strip. Medium format and photos can be single
images. Please also make sure that there is nothing stuck to your
negatives such as label strips as there may be an additional charge
to remove these.
Product Information
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Prices of goods and services, delivery
and other charges displayed on the Slide Scanning World / Saturn
Films (1969) website are current at
the time of display. These prices are subject to variation without
notice.
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We will always attempt to be as
accurate as possible with our product descriptions and pricing.
However, we are unable to warrant that product descriptions or other
content of the website is accurate, complete, reliable, current or
error free.
Terms and Conditions.
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These terms and conditions shall govern
the use of the Slide Scanning World website and the purchase of any goods
or services from
it.
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The website is owned and operated by
Saturn Films (1969).
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We reserve the right to amend or
update these terms and conditions at any time without providing
notice.
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By using our services, you acknowledge
that you have read and understood these Terms and Conditions.
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Should you have any questions, please Contact
Us prior to ordering
from this website.
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Copyright of the Slide Scanning World website is
property of Saturn Films (1969). Material on this website also comprises
copyright material, trademarks and registered trademarks which are
the property of Saturn Films (1969) and third parties. This property may only be
used for the purposes of browsing the
Slide Scanning World
website and acquiring
goods and services of
Slide Scanning World and Saturn Films (1969).
Placing and Accepting Orders
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Orders will not be dispatched until
payment in full has been received and
Slide Scanning World / Saturn Films (1969) is satisfied with the
integrity of the order.
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We reserve the right not to provide
goods or services, or cancel orders (or part thereof) at our sole
discretion at any time and we will not be held liable for loss or
damage arising from the exercising of these rights.
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If you need to cancel an order, please Contact
Us immediately. Once
we have accepted payment for an order, cancellation of the order is
within our sole discretion. Orders that cannot be cancelled will be
subject to our terms and conditions relating to returns and
exchanges.
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By sending
Slide Scanning World / Saturn Films
(1969) your films or other
material you are placing an order and accepting our online prices
and terms. Prices correct according to our online price list on the
day material is received or when order is made online (If made
online). If an order is received with no instructions as to the
level of service required then we will scan using our standard home
service.
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We reserve the right to cancel your
order if verification fails. This is as much for your security as it
is for ours.
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Any customer information is held securely by
Slide Scanning World / Saturn Films
(1969) using Secure Sockets Layer (SSL) software and is protected by
state-of-the-art encryption and firewall technology.
Virus Protection
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At
Slide Scanning World / Saturn Films
(1969) we do all we can to
prevent the spread of computer virus's. We use the latest technology
virus and spyware scanning systems which we apply to all discs
before shipping.
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We strongly recommend that you use
your own virus protection software for your PC.
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In the unlikely event your disc
contains a virus,
Slide Scanning World / Saturn Films
(1969) agrees to either replace the affected disc
plus any shipping costs associated with the affected disc.
Slide Scanning World / Saturn Films
(1969)
liability is limited to the replacement of only the virus-infected
disc received from
Slide Scanning World / Saturn Films
(1969).
Slide Scanning World / Saturn Films
(1969) does not assume liability for
any costs associated with repairing or replacing any computer
components, hardware, additional software, computer files, or any
other costs associated with repairing, replacing, or removing
virus-infected files from your computer.
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If you believe that our disc has a
virus please contact us immediately and let us know what virus file
you think is on the disc and also supply is with information on
your virus detection software and if possible a screen dump of the
warning message. This will help us to confirm any such problem.
Payments
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Generally we ask for payment upfront by cash or cheque with your parcels. If you wish to be
invoiced after the material has been scanned then this must be
arranged prior to sending us any material, we will hold on to all
images and material until full payment is received.
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Prices invoiced will be as per our website prices or a
pre-arranged written quotation.
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All quotations valid for 14 days
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It is highly advised to
obtain a price for your project prior to sending us any material as
once we receive your material it will be scanned and charged
accordingly.
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Any reversed payments or any unpaid invoices will be dealt with
via the small claims courts to recoup all our costs.
Limitation of Liability
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In relation to goods, the
replacement of the goods, the supply of equivalent goods.
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In relation to services, the
supplying of the services again, the supply of equivalent
services.
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You further acknowledge and agree that
Slide Scanning World / Saturn Films
(1969) will not be liable to you or any other person for any direct
or indirect damages resulting from use of goods or services supplied
to you, or on behalf of you, through the website.
Slide Scanning World / Saturn Films
(1969) are not
responsible for data discs failing in your machine, this is down to
the disc manufacture.
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All our CD/DVD-ROMs are pre-checked
with virus-checking programs.
Slide Scanning World / Saturn Films
(1969) will not accept any
responsibility for any damage or loss caused through the use of this
CD/DVD-ROM.
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The sending of goods, such as but not
limited to, tapes and negatives to
Slide Scanning World / Saturn Films
(1969) is solely the
responsibility of the sender. We recommend you take every precaution
to cover any eventuality, including the loss of goods. We guarantee
that in the unlikely event of a failure to return such items, we
will replace the CD or DVD that you have ordered. This way you will
not lose your memories, however, despite our every care in this
situation we can not in any way guarantee the originals.
Delivery/Packaging
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We aim to get your films and DVDs back
to you within 28 days of receipt, however most smaller orders are
usually quicker.
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We
will re-use your original packaging to return your films to
you, this saves you additional packaging costs and is more
environmentally friendly. However if a customer does send films
in packaging that is not fit to handle the return journey this
will be replaced or repaired at
Slide Scanning World / Saturn Films
(1969)
discretion. These
are your films so using the best protective material possible is
advised.
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It is your obligation to enter the
correct delivery address details at the time of ordering. Should you
enter the wrong address, we are not obliged to re-send the order to
the correct address at our expense.
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We will provide you with an estimated
date for delivery of all parcels. While we make every effort to
deliver by this time, all dates specified are estimates only. We
have aligned ourselves with Royal Mail and DHL who we believe will
always do their best to deliver products by the estimated delivery
date.
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We will not accept liability for any
loss or damage arising from items lost, stolen or damaged after
delivery has taken place.
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It is the responsibility of the
customer to inform
Slide Scanning World / Saturn Films
(1969) if an order does not arrive. Once we
learn an order has not arrived by the due date, we will lodge
enquiries with Royal Mail to ensure delivery occurs as soon as
possible. We will not be held liable for any loss or damage
resulting from late delivery. Late delivery does not constitute a
failure of our agreement, and does not entitle you to cancellation
of an order.
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Please note that if an item has been
lost in transit, we will not dispatch a replacement item
immediately. Replacement items will be dispatched according to our
discretion.
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On smaller orders part of our shipping
and handling fee covers the cost of the blank CD/DVD.
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If you have not received your package
within 7 days of you despatch email then please contact us to make
sure that we keep your images on file. Please note that our despatch
email is sent out on the day your item is shipped, please make sure
that you check your Junk or spam email folders for this email as we
are not responsible for emails not arriving.
Returns and Exchanges
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Please choose carefully. We are
happy to advise you in advance of your purchase to help you make the
best choice. If you have any specific requirements for your images,
i.e. they need to be a certain file size or dedicated colours then
we always recommend you use our trial service before sending any
orders. This way we know exactly how you want your scans and you
know exactly what you are getting as making changes after a larger
order has been processed is not possible.
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You can not return products that
have been supplied to you by our scanning service, unless there is a
fault with the product. Under no circumstances will a refund ever be
issued for our scanning services if we have provided you (the
customer) with a copy of your images. If the disc arrives damaged or
faulty then a replacement will be arranged upon receipt of original.
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If you return any goods via a Royal
Mail Post Office, please keep the appropriate proof of return and
ensure you are covered for the appropriate amount of insurance. If
the returned item goes missing in transit to us, we will deem you
not to have returned the item.
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It is your responsibility to ensure
the goods are adequately packaged to ensure that they are not
damaged during return transit.
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All returned goods must be: Unused,
unopened and in original condition. Undamaged. Returned within 7
days of delivery.
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You will pay the delivery costs of
the return to
Slide Scanning World / Saturn Films
(1969). We will not refund initial delivery and any
other fees.
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Please note that all products that
are found to be non-defective may incur a non-faulty test charge
plus the delivery costs of returning the item to Slide Scanning
World / Saturn Films (1969) / Saturn Films (1969).
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With all video (VHS, Betamax, Hi8,
8 and VHS-C) conversions we do not keep a backup of the video on
file due to the storage size, we will instead ship out your DVD's
and once you are happy with the results we will then ship your
original tapes back or dispose of if required.
Specified scanner settings
Slide Scanning World / Saturn Films (1969)
we use our standard scanner settings unless advised
differently prior to taking an order. Setting such as dust removal,
colour correction, edge enhancement and sharpness are all full
adjustable with most of our scanners.
If you require any
special requirements for your images please discuss this with us prior
to making your order. As some settings may not be adjustable
with certain film types due to scanners and software that we use.
We strongly recommend
that if you do require anything special then you use our free trial
service so you can test for yourself. This also applies to online
photo libraries as many will require certain criteria for scanned
images that may require us to set our scanners up slightly
different..
Most of our
customers leave the scanner settings to us to achieve the best
results.
Feedback
via
email or a rescan. Please
don't go straight to our feedback system and leave bad comments as
this is permanent and will result in no further support by Slide
Scanning World / Saturn Films (1969)
being offered. Any untrue or damaging comments will be dealt with by
our legal advisors.
Image and film Copyright.
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Under copyright laws the owner of
the copyright in images is the person who created or took the
photographs. By submitting your photographs to us you warrant to us
that you are the owner of the copyright or have express permission
from the owner of the copyright.
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You will own the copyright of all
your images, we will not sell or give any of your images to any
other person. However we may ask you
if we can use example images in our sample gallery, these photos
will usually be of landscape pictures and not family photos.
Privacy Policy
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For
Slide Scanning World / Saturn Films
(1969) to process your order, we
need information such as your name, email, contact number, delivery
address and payment details.
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Your details are not passed on to any
other person or company.
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Disclaimer
The information contained on the
website is provided by
Slide Scanning World / Saturn Films
(1969) in good faith. To the best of
Slide Scanning World / Saturn Films
(1969) knowledge, the information is accurate and current, however,
Slide Scanning World / Saturn Films
(1969) do not make any warranty as to the accuracy or completeness
of the information.
End of Terms and Conditions
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